SMS in your industry

MessageMedia's clients include US organisations across every industry - we understand your unique needs. To find out how we can help you reach your business goals, contact us.

SMS buyers' guide

SMS is a relatively new industry with few entry barriers - novice resellers come and go at regular intervals. To ensure you choose a reliable SMS provider we recommend you ask these questions.

SMS GATEWAY SERVICES

FOR BUSINESS, GOVERNMENT AND NPO ORGANIZATIONS

MessageMedia is the leading provider of text messaging services in the US. We are chosen by thousands of business, government and NPO clients worldwide who need to know that their messages will be delivered.

MessageMedia’s Two-Way Messaging (TWM) Platform is compatible with all of our core messaging products and meets the needs of more than 90% of our customers. Our TWM Platform offers our customers a 100% reliable text messaging solution that is very easy to set up and use with our products.

MessageMedia also offers a range of alternative gateway services for customers with more specific requirements.

SERVICETWM Platform – used by the majority of our customers
WHAT IS IT A short code (5 digit number) SMS service that allows you to send text messages to your customers, staff and other contacts, and receive their replies.
HOW IT WORKS
  1. Choose the text messaging product that meets your business needs.
  2. Contact MessageMedia to set up your SMS account or setup a free trial online.
  3. Send messages quickly and easily to your contacts from your desktop, email software or web browser.
  4. Replies to your messages will be received but, unlike other providers who can only match replies to the last message you send, MessageMedia can also match replies to the specific messages you send.
BENEFITS
  • Same day setup.
  • Low setup costs.
  • Reply handling – unlike other providers, MessageMedia can match replies to your specific messages.
LIMITATIONS
  • This service does not suit the needs of customers who require exclusive use of a short code or those who need to run keyword campaigns.
  • STOP and HELP messages are generic.
SERVICE Shared Short Code/Keylink
WHAT IS IT A short code (5 digit number) SMS service that allows you to send text messages to your customers, staff and other contacts, and receive their replies.
HOW IT WORKS
  1. Contact MessageMedia to set up a keylink SMS account
  2. Advertise the number and keyword to your audience and encourage them to send a text message.
  3. Inbound text message content is captured and added to your database and/or triggers an outbound text message response.
BENEFITS
  • Number and keyword can be promoted and used as part of your overall marketing/advertising strategy.
  • Inbound message handling.
  • Can be set up to trigger an automatic response to inbound messages, e.g. specific text message content reply.
LIMITATIONS
  • This service cannot be used to send an SMS broadcast.
  • The availability of keywords cannot be guaranteed.
  • STOP and HELP messages are generic.
SERVICE Dedicated Long Code
WHAT IS IT A long code (10 digit number) that is used exclusively by your organisation to receive inbound text messages.
HOW IT WORKS
  1. Contact MessageMedia to set up a dedicated long code SMS account.
  2. Promote the number to your audience in advertising and marketing materials.
  3. Inbound text message content is captured.
BENEFITS
  • Your very own long code (10 digit number).
  • Inbound text messages do not need to include a keyword.
  • Inbound text message handling.
LIMITATIONS
  • There is a cost involved with setting up a dedicated number.
  • Long codes are less memorable than short codes.
SERVICE Dedicated Short Code
WHAT IS IT A short code (5 or 6 digit number) that is used exclusively by your organization to send and receive text messages.
HOW IT WORKS
  1. Contact MessageMedia to set up an SMS account and apply for a dedicated short code.
  2. MessageMedia will contact you when the short code has been provisioned by the Common Short Code Administration (CSCA), usually within 12 weeks.
  3. Send and receive new text messages and replies to your customers, staff and other contacts.
BENEFITS
  • Your very own short code (5 or 6 digit) number – for an additional cost you can choose your own 'vanity code'.
  • A memorable number that can be used in your advertising and marketing materials.
  • Reply handling
LIMITATIONS
  • Usually takes eight to twelve weeks to set up – this is because the number needs to be provisioned by the CSCA, but MessageMedia will manage this process for your convenience.
  • Relatively high costs are charged by carriers to set up and maintain a dedicated short code, and these are on top of the messaging fees charged by MessageMedia.
  • Replies can only be matched to the last outbound message (MT) sent.
To talk to one of our SMS experts about how MessageMedia can help you reach your business goals, please call 888-799-9767 or email Sales@Message-Media.com

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