"Initially we chose a cheap, web-based text messaging service. After multiple incidents where messages were not being received - we switched to messagemedia and haven't looked back."
Sharna, Panache
Modelling, Promotional and Talent Agency
Ten Questions To Ask An SMS Service Provider
1. Does your company use 'US originated' messaging?
Why It matters
Most "US" text providers route their messaging traffic via unreliable overseas gateways. They do this to exploit a loophole that allows them to avoid paying message termination charges from USA carriers. These businesses purchase bulk text coupons from suppliers in Africa and India, then sell it to customers here in the US, who do not know about the poor reliability and lack of coverage that ‘Junk’ or ‘International’ text messaging entails.
messagemedia has wholesale relationships with USA carriers, we route all text messages sent by US customers via US carriers.
2. How long has your business been providing SMS services?
Why It matters
Every month a new text operator sets up business on the web in the US to resell international messaging; and every month another closes its doors - often leaving clients out of pocket after buying large amounts of 'message credits'.
messagemedia is an experienced text message service provider, we have been operating since 2000.
3. Are you 'reselling' someone else's service or did you develop your own technology?
Why It matters
Resellers have little knowledge of SMS technology or the industry, and their client support often reflects this. These companies lack 'specialist' expertise and often have difficulty delivering a quality service.
messagemedia develops all its technology in-house, we’re a global leader in the development of feature-rich, yet user-friendly text messaging systems.
4. Can you provide replies back to the sender and delivery tracking?
Why It matters
'Two-way' texting dramatically expands the range of ways a company can harness SMS communication. For marketing related texting, an opt-out option is essential.
Delivery tracking offers certainty to the sender and an audit trail of all messages sent and received.
messagemedia provides two-way messaging and pioneered the development of delivery tracking technology.
5. Do you have any large corporate clients?
Why It matters
Having large corporate customers shows that a provider has successfully navigated the due diligence processes that large organizations impose on suppliers. It indicates their software and systems are scaleable and reliable, and also that their client support is strong.
messagemedia's corporate clients include Coca-Cola, Motorola, Dell, and Dupont.
6. Are your SMS solutions used in a 'mission critical' capacity by well known organizations?
Why It matters
Reliability is key to whether your SMS provider's text service is trusted by your staff, and therefore whether they will use it. When researching SMS providers you need to choose a provider that is trusted by organizations who demand reliable service.
messagemedia is used by a range of Emergency Organizations and Police Services.
7. Do you provide telephone support?
Why It matters
When choosing between SMS providers, being able to pick up the phone when you have a question is the fastest form of support for most businesses.
messagemedia welcomes client support calls – and a real person will answer the phone.
8. Do you have a service level agreement?
Why It matters
This is a critical measure of your SMS provider's commitment to quality service.
messagemedia's systems are fully redundant. Our service commitment exceeds every other text provider globally – we guarantee 100% uptime. Click here to view our SLA.
9. If I sign up to your service but cancel after a few weeks - will you provide a 'money back guarantee'?
Why It matters
A company that is confident enough to offer a money back guarantee knows its products will meet client expectations.
messagemedia has a 30 day 'full-refund' guarantee (including up to 20 text messages a day free).
10. Do you provide text services such as ringtones for consumers?
Why It matters
SMS Providers that offer consumer texting typically focus on graphics or ring-tones. Their businesses are based on minimum cost routing (international routing) with poor reliability.
messagemedia only provides text services to business customers.
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