Fail-safe, guaranteed.

100% Gateway up-time. Or your money back.

Reliability

You want your SMS text messages delivered on time. So we guarantee 100% Gateway up-time. Here’s how.

Dynamic telco routing to shrink delivery time. Multiple redundant gateway servers in separate data centers. Automatic fail-over connections. Message queue monitoring with instant intervention by tech staff to prevent message backlog. Continuous network monitoring for latency and reliability. It’s fail safe.

We deliver.

TCAF Inc found SMS to be cheaper and faster with significantly less resources required and significantly higher response rates achieved.
Manager, TCAF Inc
100% of the patient list is sent an SMS, cutting the number of calls made by 20%. SMS is perfect and works great!
Manager, Gathright-Reed Medical Supply
I received outstanding support. It really makes a difference in my job to work with great people.
M. Maquire, Marketing Manager, Shortcuts
Both the message delivery and customer service have been completely flawless.
Stuart Rees, Online Marketing, Express Mobile
We're very pleased. I wish we found MessageMedia earlier.
Adam Isrow, GoConcierge
MessageMedia has never failed to meet our expectations.
Manager, Cash Doctors
MessageMedia provided us a quick and cost effective solution in communicating with our off-site interpreters.
Team Leader, Mitch Jamieson, Language Select
I find myself sending more stock updates to customers. Down sides? Don't think we've seen any!
Esther Price, Operations Coordinator, Eckersley's
The service was easy to set up and use, and now we know our messages are getting through at the right time.
Matt Long, CTO, Social Coil
I would be happy to suggest MessageMedia to anyone.
David Williams, Special Promotions Manager, Advanced Design Technology Systems
Their customer service is seamless and we have nothing but good comments to say about MessageMedia.
Shae Hinson, Chief Operating Officer, NRG Billing.com
An effective and dependable service that fits our small budget.
Eric Ditlevsen, CEO, Sumsay.com
MessageMedia saved hours and decreased "no shows" by as much as 25%. Financially, we are truly thankful!
Steve Green, Voice Communication Manager, Children's Hospital of Westmead
Fast, reliable and cost-effective SMS messaging services.
IS Infrastructure Manager, Sucrogen
54% of our rostered database use English as a second language. SMS is the optimal way of communicating with them.
Janeen Dyson, Staffing Services Manager, Spotless
Simple to implement and had all the features we needed. Great support - got us up and running in no time.
Jeff Mylrea, Chief Information Officer, Skelton Sherborne
With MessageMedia our clients can act fast and respond within minutes.
Dimitri Horaites, Product Manager, iHOUSEWeb
Quicksend updates our clients from Tokyo to Toronto and all the points in between in a New York minute.
Boris, BKTrader
100% reliability means SMS is our preferred customer contact platform.
Chris Bayley, Domain Partners
It is a wonderful way to provide great customer service.
Dispatcher, Apple Transportation
The development process was quick and efficient.
Chris Maffey, Maffey Ltd
Helped reduce our postage costs by eliminating the amount of postcards we send.
Susanna Nunn, State Farm Insurance
People appreciate the message, rather than a call. It doesn’t interrupt what they're doing.
Jamie Beasley, Midas
We use MessageMedia because they save us time and money.
Brian Lunn, Transpacific Industries
Our patients are much happier with SMS communication!
Britanny Keller, Marrick Medical
Employees accept or decline their shifts, which updates RosterLive in real time.
Jayne Leath, Chief Information Officer
We confidently recommend MessageMedia to other businesses.
Margaret Alderton, Client Relationship Manager, Advanced Retail Management Systems
SMS increased my productivity and the customers feel valued.
Ed Reiter, Kimberly Car City
We've found MessageMedia to be a fantastic service!
Rhonda Wilson, YMCA
We looked at a number of API suppliers, but MessageMedia was the first to meet all our requirements.
Nick Adams, Com2 Communications
MessageMedia’s system is fantastic, and very easy to use!
Simon Arkell, Owner, Nutrishop
By far the easiest to setup and use. Our clients love the service.
Jack Crooks, Black Swan Capital

 100% Up-time Guarantee

Money back guarantee

No missed opportunities. No lost business. No headache. Our Gateways stay open for your business, 24/7/365. We’ve made major investments into rock solid infrastructure and systems. Driven ourselves with a relentless attention to detail. Hired the very best experts in the business, working day and night for you. It’s the only way to guarantee 100% Gateway uptime. And if we ever fail? You get your money back. 100%. Guaranteed.

 

 24_monitoring

24/7 Monitoring

Nothing goes unnoticed

SMS text message volumes fluctuate, minute by minute. In peak periods volumes can suddenly spike. Luckily our Gateway is built to handle the volume. We shepherd the traffic through, load balancing when needed. We’re continuously monitoring for latency and reliability. Our tech experts manage the flow and care take of the floods on the fly. If a server or a gateway goes down we know about it, instantly. We act on it immediately. You won’t notice a thing.

 Global_support_2

Global Support

Around the clock, across the world

Today’s business never sleeps. We don’t either. With support centers in the US, UK and Australia we’re always available. Ready to help, no matter what your clock says. Our support team is here for you too, with extended 24 hour around-the-clock phone and email support on weekdays, and a priority weekend support option when you need extra coverage. And there’s always someone monitoring your service to make sure the message gets through – 24 hours a day, 7 days a week. We stay up late, so you don’t have to.

High Performance. 

Built for speed

We deliver as promised. Our Gateway is always up 100%.  Our SMS text message delivery times are the fastest possible. Multiple redundancy means no nasty surprises.

In fact, we’ve delivered over 1 billion SMS text messages already.

Our Cloud Infrastructure and dynamic routing ensure your messages are delivered as fast as possible – without compromising security or reliability in the process. Whether you’ve got a single message or a large batch of messages to send, we’ll get the message through fast. And that’s a promise.

 Security

Security

Locked and guarded

Your security means everything to us. We don’t take chances. Or cut corners. Authenticate, validate and protect, that’s our approach. Every time. We use banking level encryption and VPNs to keep your information safe. Best practice business processes are followed, to the letter. Privacy and security of your data is assured. We’re always locked down.

 Cloud Infrastructure

Cloud Infrastructure

Freedom with security

The cloud delivers you independence, back up and surety. We host state-of-the-art server infrastructure in several tier one data centers to ensure complete redundancy. Worried about an outage? Don’t be. Auto failover switches your SMS text message delivery seamlessly across servers and data centers. Float free in the cloud. Always connected, always safe.

Well connected.

Robust networks and coverage.

Networks

 Networks

Redundancy is beautiful

Our competitors don’t think about you like we do. They like to live dangerously. Expose themselves and you to single points of failure in multiple places. Our default position is the polar opposite. Everything is multi-redundant. We’ve multiple links to the internet. Extra connections to telcos and aggregators. We even have backup firewalls to create additional layers of security. Redundancy. It’s a thing of beauty.

Carrier Connections 

Straight forward, straight away

We’re plugged right into the US telco networks. It’s the shortest possible route for your SMS text messages. No hops, skips or jumps. It’s the only way to send mission critical messaging when you can’t afford any delay. You get delivery receipts in real time. You know for sure they got the message. The same can’t be said for many of our competitors.

What if price is your main driver? Then use our Economy Service. We’ll route you through an approved, high performance aggregator. Your SMS text message will be delivered. Our choice of aggregator ensures it isn’t a bumpy ride. Unlike us, cheap aggregators take the ultra-budget option. Like a cut-price plane ticket to Europe, your SMS text message will detour well off the shortest path. It takes much longer to arrive. Hours later with the lowest price providers. You don’t get a delivery receipt either. Every choice has a price. Which price you pay is your choice.

Carrier Connections
networks coverage

Network Coverage 

No favorites, no losers

Customers and staff are spread across all cell networks. Yet mission critical and time-dependent SMS text messaging demand instant action. So you need network equality. You can’t afford to send SMS text messages fast via one telco network and be slow across the others. You’ll disadvantage customers and staff who depend on you for an equal opportunity. You diminish your own productivity. You’re late with critical alerts. That can’t happen. It won’t with us. We’ve put every receiver on a level playing field.

US companies

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Reliability is our Business. Make it yours, too.

 

Multi Factor Security

Multi-Factor Security

Protect important customer information and data against theft and malicious damage using SMS text message secret tokens.

Learn more »

Service Notifications

Service Notifications

Minimize response and service down times for mission critical applications and systems. Plug SMS text messaging into your monitoring and alerting system today.

Learn more »

Emergency Alerts

Emergency Alerts

When response time is critical, there’s no faster or more reliable way to raise the alarm and mobilize your team. Respond faster and better with SMS text messaging alerts.

Learn more »

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